Frequently Asked Questions:
Pre Sales:
- Q: Is there a money-back guarantee on hosting services?
- A: Absolutely. 30 Day money back guarantee. No hassles. No questions.
- Q: How long does setup take?
- A: Usually within 10-15 minutes, once information is communicated, during normal business hours.
- Q: Can I upgrade in the future?
- A: Absolutely. Anytime. No service interruption involved (unless switching dedicated servers). Just login to your billing account and go to "my package".
- Q: Are there any upgrade fees?
- A: Never a setup fee at PimaHost for new accounts or upgrades.
- Q: Are there any contracts?
- A: No. You are free to come and leave as you choose. Our contract to you is our guaranteed satisfaction. We want you to succeed!(See the Terms).
- Q: Payment methods you accept?
- A: We accept all major credit cards; AMEX, MasterCard, Visa, Discover, eChecks, checks, money-orders and PayPal and all are processed through PayPal so your information remains secure as we never know it.
- Q: How do I cancel my account?
- A: In this unlikely event, Please submit a ticket through the support help desk.
- Q: What type of documentation do you offer for additional support?
- A: We offer several FAQ's, tutorials, tips, guides, flash tutorials and support via our Knowledge Base.
- Q: Will you transfer my account/data?
- A: We will transfer your account/data from your old host for free. We can easily transfer if your old host is using one of the following control panels: Cpanel, Plesk, Ensim. We are committed to making this process as simple for you as possible. You can also manually transfer your data your account with us if you prefer.
New Account Information:
- Q: How do I get started?
- We've provided complete basic instructions for getting you started with your new web account. Use your browser to preview the opening page of your new site and read through the instructions before you begin adding your content. Look for helpful tips throughout the pages of this site, too.